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Orders

Orders

  • How to Order
  • View & Track Order
  • Change or Cancel Order
  • HOW TO ORDER

    Our online store is open 24 hours a day, 7 days a week. It never sleeps!

    To order, simply select an item and add it to your cart. When you add to cart, we will take you directly to the cart, to save you clicking through. if you'd like to add more items, just use the menu at the top of the page to go to the item(s) you desire.

    The cart will then prompt you with online instructions that will guide you to a successful transaction.

    If you encounter any problems placing your order, we're almost always on chat (below right). If we're not there, leave a message in the chat window, or email us, and a team member will contact you ASAP with assistance.

  • VIEW & TRACK ORDERS

    All orders are dispatched direct from the Chibebe® warehouse facility.

    Once your order is dispatched you'll receive an email from chibebe.com, containing your tracking number for your order. If you don't receive this email and would like to obtain your tracking number, please login to your account and view your order details, or contact usand we will can send you the tracking number.

    Please allow at least 12 hours for your parcel to register in the system before attempting to track your parcel.


  • CHANGE OR CANCEL ORDER


    If at any time you would like add or remove an item from your order, or if you would like to cancel your order, please contact us and we will update your order, don't forget to add a detailed note in the comment box so we make the necessary changes.

    When using our contact us form please ensure you quote your order number listed in your order confirmation email for a speeder process.

    Please note that orders can only be changed or cancelled BEFORE it has been shipped.

    If we have arranged delivery of your bean filling, or delivered your e-voucher for beans before change or cancellation, this part of the order cannot be changed or cancelled.

Shipping & Delivery

Shipping & Delivery

  • Shipping & Delivery
  • Chibebe® NZ uses the most reliable shipping services to offer you an affordable and fast delivery service.

    Express orders ship daily, and standard orders are dispatched within 48hrs after funds have cleared. Orders are shipped from our own warehouse facility. Any express orders received after 2pm would be fulfilled and ready for delivery the next business day. 

    INTERNATIONAL SITES

    Australia: www.chibebe.com.au

    USA & Canada: www.chibebe.com


    SHIPPING FEES

    Chibebe.co.nz offers 3 types of shipping services. You will be able to select your preferred service as you go through checkout. These are the services we offer:

    Standard:
    $9.95 for orders under $99
    FREE for orders $99+

    Express:
    $24.95 for orders under $99
    $19.95 for orders $99+


    CUSTOM DUTIES

    The prices within the online store DO NOT include any custom charges that may be incurred. Customs duties or international tariffs, may be payable on receipt at the delivery address for some international orders. These fees will be the responsibility of the customer to pay, and chibebe.com.au does not collect any of these charges or fees.


    REASONS FOR SHIPMENT DELAYS 

    • Incorrect address has been entered in the shipping details when placing the order.

    • The address had no-one to sign for the parcel, and "Authority to Leave" was not advised when placing the order.

    • Incorrect credit card information was entered against the order. Please double check all details at the time of order as your order will only be ship if payment has been successful.

    • Personal details may need to be confirmed for fraud prevention if we are unable to verify the shipping destination. Sometimes we will require personal detail verification before dispatching orders to protect the card holder, and this may delay shipping.

    • If your order will be delayed for any reason we are aware of, we may contact you directly via phone or email to advise of the delay.

    VIEW & TRACK ORDERS

    All orders are dispatched from our own warehousing facility. Once your order is dispatched you'll receive an email from chibebe.com containing your tracking number details. If you don't receive this email and would like to obtain your tracking number, please login to your account and view your order details, or contact us via our Contact Us form.

    Please allow 12 hours for your parcel to register in the system before attempting to track your parcel.

Returns & Refunds

Returns & Refunds

  • How to Initiate a Return
  • ONLINE ORDERS DIRECT FROM CHIBEBE.CO.NZ

    MANUFACTURER WARRANTY

    We have a 1 year manufacturers warranty on our products. It is at the discretion of Chibebe® if the reported item(s) is actually a manufacturers fault.

    You are entitled to a replacement, credit or refund where products have a major failure, such as:

    • When it is faulty
    • Wrongly described*
    • Different from a sample shown to you; or
    • Do not do what they are supposed to do

    *excluding colors, as actual product colors may vary from any print or online imagery.

    'CHANGE OF MIND' POLICY

    We also have a 30 day 'change of mind' policy, where we will refund or exchange your non-sale item(s) for a different color within the same product range. You will be responsible for all shipment costs in this case.

    You must meet these criteria for a 'change of mind' return.

    • Within 30 days of receipt of your shipment leaving our warehouse facility
    • In original and sellable condition
    • Item(s) must be Unwashed and Unused
    • In the original packaging
    • Return any free gifts and/or promotional items sent with your order

    WHAT ITEMS ARE NON-REFUNDABLE OR EXCHANGEABLE?

    • Free gifts or promotional items
    • Chibebe Gift Cards
    • Bean filling or other filling
    • 3rd party e-Vouchers or Gift Cards
    • Used Items
    • Washed Items
    • Sale Items
    • Manufacturers fault items outside of the warranty period
    • Any item(s) after 30 days of leaving our warehouse

    ARE THERE ANY CHARGES FOR SHIPPING FOR A RETURNED ITEM(S)?

    • Original shipping charges are NON-refundable.
    • You are responsible for all shipping charges for returns / exchanges.
    • For faulty items, we will cover shipment costs after confirming a legitimate fault by inspection on receipt of the item(s). You must send a postage receipt with your returned item(s) to be eligible to receive this refund.

    HOW DO I RETURN AN ITEM(S)?

    • After confirming that you meet the criteria above, go here to initiate your return
    • You will get a reply within 2 business days with a request for more details. and you may be asked to supply pictures to support your claim before sending the item(s) back to us with a supplied claim number. Do not send the item back until you have this claim number.
    • We will work hard to resolve the issue fairly and swiftly, making the process an easy one for you.

    HOW SOON DO I GET MY REFUND?

    • Once your item(s) is returned and inspected, we will send you an email with the outcome of our decision.
    • If you are approved for a refund, it will processed, and the approved credit amount will be automatically applied to the original method of payment within 14 business days.

    NOTE: All return requests for refund or exchange are at the discretion of Chibebe® and decisions are final.

    ORDERS MADE VIA A CHIBEBE STOCKIST

    If you have made a purchase through an authorised Chibebe® stockist, you must return your product to the store you made the purchase from.

    For the speediest outcome, it’s best to take along with you to the store:

    • A receipt or other proof of purchase (e.g. bank statement / transaction history).
    • Return the product in the same condition as it was purchased (including manuals, accessories, packaging and any free gifts/promotional items).
    • Provide any extra information the store may need to process your return.

Returns & Refunds

Payments

  • Payment Methods
  • We accept:

    • Credit Card (including Visa, Mastercard, Amex, Diners, Discover & Jcb)

    • Paypal

    • AfterPay - Shop Now, Take It Now. Pay in 4 Instalments
Faqs

Faqs

  • Snuggle Pod FAQ's
  • Pod Warmer FAQ's
  • Zipper FAQ's
  • Bean Filling FAQ's
  • Reflux, Flathead & Laryngomalacia
  • Download Snuggle Pod Manual
  • Does the Chibebe Snuggle Pod meet set safety standards?

    Your baby's safety is our #1 priority. We have our products regularly tested conducted in a world renowned consumer testing laboratory to make sure we have the safest and most secure product for your child. In fact, they not only meet the required standards, but exceed them in most cases!


    What should you know before buying a baby beanbag?

    Safety is key. When buying for your young ones— especially newborns— it's important to know what safety measures the manufacturer has taken to ensure it is a baby-safe product.

    For Example:

    1) Has the material been tested for unsafe elements that could harm your baby?

    2) The outer base coating….is it plastic (PVC) or fabric with a water resistant lining? (Plastic obviously has a much higher flammability danger; therefore, it would seem logical to use a water resistant fabric instead).

    With so many different types of baby beanbags out there now, it's important to know what to look for.

    Right from the start Chibebe has gone above & beyond required mandatory standards. Chibebe Snuggle Pods regularly undergo a series of voluntary baby safe testing performed by accredited and internationally recognised testing laboratory.

    When a baby or child uses a Chibebe product, you can rest assured that in addition to voluntary& in-house  standards practices, the Chibebe brand has gone even further toward ensuring a baby safe product for your child by having them regularly tested by a 3rd party consumer testing laboratory. 


    What age is the Snuggle Pod suitable for?

    The Chibebe Snuggle Pod is designed for, and tested for use from birth to all ages! It is specifically designed for newborn babies, using the baby harness seat, and this would be used for about 7-8 months depending on the size your baby and their strength and co-ordination skills.

    After that, the Chibebe Snuggle Pods can be used by bigger children by switching over the infant harness seat top for the toddler top (no harness), which is perfect for children up to about 8 years of age. They are so comfy, we even use them here at Chibebe HQ for pow wows!


    What's included in my Snuggle Pod purchase?

    You get much more than you pay for when you purchase a Chibebe Snuggle Pod. Aside from the behind-the-scenes action, such as our exclusive design process, product development R&D, and laboratory testing included, you get:

    • Your choice of Snuggle Pod base pattern beanbag cover

    • Baby seat top (with harness, for use from the day Bub is born)

    • Toddler seat top (no harness, for use once Bub is able to sit unaided)

    • Inner monogrammed Snuggle Pod bean filling sleeve (aka: inner bag), for easy bean removal for washing or storage of the patterned cover

    • Designer product packaging

    • Designer tote bag. Perfectly sized for gifting the Snuggle Pod....no wrapping paper required!

    • Instruction and information booklet (aka manual)

    • 12 Months Limited Warranty

    (Please note: Beans are not included)


    How do I fill the Snuggle Pod?

    Easy……. Every beanbag comes with its own internal Chibebe monogrammed beanbag filling sleeve (aka: inner bag). This is the same shape of the outer cover. Using a paper clip, unzip the beanbag sleeve and pour the beans in. We recommend filling the beanbag sleeve in a bathtub, this way you can quickly clean up any overspills of beans. You then simply pop this inner bag into the Snuggle Pod base cover from underneath, making sure the shape of the inner bag and cover match, by slipping the inner bag in 'head first' so that it meets the top of the cover on the inside. The rest should settle nicely inside the cover. Don't forget to remove the paperclip from the zipper afterwards!


    Where can I purchase the beans?

    A.Beans can be purchased from your local department store, like Walmart. It will cost approximately $16 for a 100lt bag.


    How many beans are needed to fill up a Snuggle Pod?

    A.10,986 beans, to be exact...but a less precise way we can recommend is that you fill the Snuggle Pod three quarters full— approximately 65-70 litres of beans to fill a Snuggle Pod for a newborn (about 2/3 of the 100lt bag). Remember, the more beans you add, the harder the Snuggle Pod becomes. If fewer beans are added, the more the baby will sink further into the Snuggle Pod.

    In the end, it is up to the discretion of the carer to ensure the right amount of beans for the ultimate Podding experience for Bub!


    How do l know if l have over-filled or under-filled the beanbag?

    An inclined seated position is the best position for Bub to get the best use of their Snuggle Pod. It enables them to be involved with the world around them, and is the best position to help relieve any reflux symptoms they may experience. It also means that the Pod is stable on flat surfaces.

    You will be able to tell if the bag is too full if you cannot shuffle it to an inclined, upright seated position.

    It is too empty if you shuffle it to a seated position and can feel the floor through the seat top.

    Please note that it is up to the carer to determine when it is full enough. For more information, refer to the instruction booklet.


    When should I replace the Baby Harness seat with the Toddler seat?

    Every child is unique! The right time for this transition should not be based only on size, but also on your child's level of strength and coordination. If you insist on an answer, about 7-8 months old would be average, as they start to get a little fidgety and just want to get out and about and on their feet at this age, and don't want to be restricted by a harness!


    Who else uses the Snuggle Pod?

    Chibebe Snuggle Pods are used in hospitals, medical centers, special baby practices and by thousands of happy babies all over the world!


    Can the Snuggle Pod replace my baby's cot?

    Baby bean bags are not designed as replacements for a bed or a cot. The Snuggle Pod is designed first and foremost to help relieve baby reflux and flathead symptoms. The bonus is that they are super comfy for bub, and for you to be able to keep baby near you at all times, wherever you are. This means that baby is safe and comfortable always. It is because of all these factors, that Mums and Dads are saying that they don't know what they would have done without one!

    If you have a Bub who refuses to sleep in anything else except their Snuggle Pod, or who suffers reflux and needs the Snuggle Pod to help relieve their symptoms, we recommend popping him/her in their Pod until they get drowsy and relaxed, and transfer them to their cot.


    How do l clean my Chibebe Baby Bean Bag?

    Seat Top:

    Simply unzip the seat from the base and pop into large delicates washbag, and wash on gentle cycle, in cold water. Dry naturally or in dryer on low setting.

    Base:

    By Hand: Simply dab with a damp cloth. You can use a good fabric cleaner and follow the directions for it, but a damp cloth is normally enough. 

    Machine Wash: Remove the inner bean casing and wash the whole bag in cold water, on gentle cycle. Dry naturally or on low setting in dryer.

     

  • Can I use the Pod Warmer with any seat top?

    No. The Pod Warmer comes with it's very own baby seat which features a 2nd zipper, for the Blanket top to attach to. We don't have this extra zipper on other seat tops, for those who live in warmer climates and who don't require a blanket top.

    The Pod Warmer can be used with any Chibebe Snuggle Pod.


    When can l start using the Pod Warmer?

    From the day Bub is born! It features a button down top part, which can be un-buttoned, for use as Bub gets bigger. It is perfect for use through the cooler months after Bub is born.


    Why not just use a normal baby blanket?

    We feel that it is not safe to pop a loose blanket over babies, because they can easily pull the blanket over their little heads, and not only become very scared and unable to remove it, but there may also be a risk of suffocation.

    The Pod Warmer is designed specifically for the Snuggle Pod, and means that Bub is safe and warm at all times.

     

  • My zipper is broken! Oh no!

    You can't open the zipper to insert the beans, and now the world feels like it has ended. You're already super tired from being up all night with poor Bub, who has reflux, and you just want to help relieve it by filling up the Pod and using it!! Then you will be able to sit down, put your feet up and have a cuppa. But, now your zipper is broken!

    Don't despair! The zipper isn't broken! It is simply the law, to have the zipper puller removed on parts of the bean bag that allow access to the filling, so that little hands can't open it, and get inside the beanbag, and potentially swallow the beans, or lock themselves inside it, and suffocate. 

    All you have to do, is pop a paperclip under the little latch that is inside the teeny weeny hole in the zipper head, and lift it up to unlock it, and open the zipper up!

    Remember though, after you close the zipper, remove the paperclip! 


    Totes lovin' the logo on the zipper puller

    Yeah, so do we. It also proves the authenticity of the product, so it is much more than just a pretty feature.

  • WHAT SORT OF BEANS DO I NEED, TO FILL THE SNUGGLE POD?

    Just normal ones! By that we mean the ones from your local Kmart or The Warehouse or any good department store for about $19 for a 100lt bag.

    Or you can add beans to your Snuggle Pod order, and we can arrange this to be delivered to you via a 3rd party, separate to your Snuggle Pod delivery. If ordering this way, the beans must be ordered in the same order as the Snuggle Pod and not in a separate order.



    WHY THE 'BEAN FACTOR' OF THE SNUGGLE POD IS LOVED BY PARENTS & BABIES

    - beans 'shuffle' easily, making it very easy to manipulate the beanbag to the shape you desire (ie: a deeper nested position etc). This is why carers all over the world report the Snuggle Pod as the ultimate tool to relieve their childs reflux.

    - beans mold to the body, so you are able to achieve a desired position easily. It's easy to see why carers rave about the Snuggle Pod for preventing flat head, as our Pods mold to a child form, thus not forcing the head to go flat.

    - bean filling keeps the Snuggle Pod lightweight and super easy to move around the house, keeping Bub with you at all times whilst they remain independent and free to take in their surroundings and kick their little legs around freely.

    - you can add and remove beans as Bub grows. You might want more when Bub is born, and remove some as your little one becomes a big one!

    - the inner bag (invented by us, by the way...), houses the beans, making it super easy to remove the bean filling, so that you can wash the Snuggle Pod cover, or store it away for future use. Genius, right?!



    HOW DO I FILL THE SNUGGLE POD WITH THE BEANS?

    Every Snuggle Pod baby beanbag comes with its own internal Chibebe filling sleeve (aka: inner bag). It's an exclusive design we invented, to be used with the Snuggle Pod. Filling it is as easy as 1,2,3!

    Handy Hint: We recommend filling the beanbag sleeve in a dry bathtub...this way you can quickly scoop up or vacuum those rebel beans that get away.

      1. Using a paper clip, unzip the beanbag sleeve and open it up nice and wide;

      2. Pour the beans in to the desired amount (see below guide);

      3. Sit the inner bag on the floor, with the flat side down. If you shuffle the mid section down, you will see that it forms the shape of a seat. When you place the inner bag into the bottom of the Snuggle Pod base, make sure 'highest end' or 'top end' of the inner bag meets the 'highest end' of the cover inside. The rest should settle nicely inside the cover.


    Don't forget to remove the paperclip from any zippers afterwards!



    HOW MANY BEANS DO I NEED?

    About 10,265 beans, to be exact! But to save time counting, we recommend filling with approx. 65lt of beans (this is about 2/3 of a 100lt bag). The Chibebe Snuggle Pod has been designed to give your baby the most restful, safe & comfortable experience possible.  Filling the Pod is always at the discretion of the carer.

    The Pod is designed for Bub to be able to take in their surroundings and be a part of your daily activities with you. Overfilling the Snuggle Pod will make the surface too flat, and Bub will be staring at the ceiling, not at you or their surroundings. 

    As Baby grows, and is able to sit upright, unaided, you will start to use the toddler seat, and we recommend removing some beans as they grow to make it more comfy and inclined for them.



    HOW DO I KNOW IF I HAVE OVER-FILLED OR UNDER-FILLED THE BEANBAG?

    An inclined seated position is the best position for Bub to get the best use of their Snuggle Pod. It enables them to be involved with the world around them, and is the best position to potentially help relieve any reflux symptoms they may experience. It also means that the Pod is stable on flat surfaces.

    Imagine yourself, sitting in an adult beanbag. If it is too full, like a pouffe, you can't fully settle in it, and you would roll off, right? But if it were not so full, you are all nestled in it, the base is flat on the floor so you can't roll out of it, or get off it unless someone helps you out. It's the same idea with the Snuggle Pod.

    You will be able to tell if the bag is too full if you cannot shuffle it to an inclined, upright seated position.

    how many beans to put in the baby beanbag

    It is too empty if you shuffle it to a seated position and can feel the floor through the seat top.

    In addition to interacting with the world around them, you want Bub sitting upright in their Pod as it is intended to help relieve reflux (GERD) and prevent flat head for your precious little one.

    Please note that it is up to the carer to determine when it is full enough. For more information, refer to the instruction booklet.

    Babies love the Podding Experience with Chibebe®, and we know you will too!

  • How does the Snuggle Pod help with Reflux?

    Every mum and dad knows the story... you've just had a pleasant feeding with your new little one and he or she has settled down for a nice rest, when the cries start up! Your happy, relaxed baby is in real pain and is not having the kind of post-feeding experience you would hope for!

    Many little ones suffer from gastroesophageal reflux after feeding. Most often reflux manifests in pain from gas bubbles and is accompanied by spitting up. In severe cases- known as gastroesophageal reflux disease- an infant can manifest severe secondary symptoms like weight loss and respiratory disorders.

    Chibebe Snuggle Pods have been reported to be a great way to alleviate and prevent reflux symptoms. The Snuggle Pod was designed to be flexible and respond to you and your baby's needs – post-feeding, just adjust the position of the beans to allow your bub to sit with his or her head in a more elevated position. By keeping your little one's head elevated, the pod has been reported to significantly reduce the symptoms of infant reflux and make sure that your little one has the kind of restful and healthful feeding experience that allows him or her to grow and flourish.


    How does the Snuggle Pod prevent Flathead?

    Flathead is a medical condition – more formally known as positional plagiocephaly- in which an infant develops a significant flattening at the back of the head or on the side of the head. The condition is most often the result of lying on certain surfaces for prolonged periods of time.

    Occurrances of flathead have increased significantly in recent years due to physician guidelines on the positioning of sleeping infants. Since the majority of practitioners advise safe sleeping on the back, more infants have been developing flat head as a result of spending a large amount of time on their backs on flat crib surfaces.

    Chibebe Snuggle Pods have been reported by those who care for babies, to make a significant difference in preventing the development of flathead. By nestling an infant on a flexible surface that also keeps pressure off the head by keeping it slightly elevated, Chibebe Snuggle Pods are one of the best ways to avoid or reduce the condition. Chibebe's bean bag-design allows the Snuggle Pod to respond to a child's form, instead of forcing the child to adjust to the pod itself. Chibebe Snuggle Pods are really one of the best ways to keep your bub healthy and feeling happy!


    What is Laryngomalacia, and how does the Snuggle Pod help?

    Laryngomalacia (LM) is a disorder of the larynx in infants that can cause respiratory and, at times, associated feeding difficulties. The causes of laryngomalacia have not been cornered, some evidence suggests there may be a genetic link.

    Infants with laryngomalacia will often present with inspiratory stridor, a sort of wheezing or high-pitched squeak that occurs during breathing. While in rare cases surgery is needed, most cases of laryngomalacia are healed through rest and time. A particularly helpful practice is avoiding gastroesophageal reflux in children with laryngomalacia; children with laryngomalacia who experience associated digestive issues like reflux can exacerbate the condition and even experience additional collapse of the larynx.

    This is where Chibebe Snuggle Pods come in. The Chibebe Snuggle Pod has been designed to significantly alleviate reflux and make a huge difference to a child with laryngomalacia. With this in mind, we are committed to raising awareness of this disorder and supporting all the parents and bubs suffering from this condition. We support the organization Coping With Laryngomalacia in its efforts to improve the lives and conditions of children suffering from this condition.

    If you live in the USA, and your baby has LM, Tracheomalacia (TM) or Bronchomalacia (BM), and you would like to benefit from the Chibebe Snuggle Pod program to ease their discomfort, please visit CWL here.

    Please note that Chibebe do not accept the above mentioned requests through the Chibebe website. You must visit the CWL site for any enquiries relating to the Snuggle Pod Program held with CWL.


Contact Us

Contact Us

Most asked questions

Benefits of the Snuggle Pod?
Everyone knows that the Chibebe Snuggle Pod is a must-have for new parents, and those who never had one before...but there may be more to our pods than meets the eye! They are actually designed for babies, and parents alike! From being portable for you to carry from room to room, and car to home, as you go about your day, to possibly helping to relieve reflux and prevent flathead in babies, find out how super awesome the Snuggle Pod is here.
What does a Snuggle Pod come with?
  • 1 x Chibebe Designer Base Beanbag Cover

    1 x Baby Seat (with harness) for use from Birth

    1 x Toddler Seat (no harness) for use from when Bub can sit unaided, and through to tweenage years

    1 x Removable Inner Filling Bag for beans, for easy washing and storage of the beanbag cover

    1 x Instruction Booklet

    1 x Designer Packaging

    1 x Chibebe Gift Card (just in case you are gifting your Chibebe purchase)

Is a Snuggle Pod water resistant?
Yes, the designer base is water resistant, and the baby seat has a water resistant lining for those little accidents.
Are beans included?
You can seledct for us to have the beans delivered with the Snuggle Pod, or opt to purchase them yourself at your local Kmart store for about $12. You might be purchasing the Snuggle Pod months before Bub is born, so you might not wnat it filled yet, so you got options!
What’s the suitable age group?
The Chibebe Snuggle Pod is laboratory tested for use from birth (with baby seat) through to pre-teens (with toddler seat). Newborns especially benefit from our Snuggle Pods, as they are raved about by carers worldwide for its ability to relieve reflux and flathead in babies!
Where do you ship to?
  • We ship to anywhere within Australia & the rest of the world, excluding New Zealand & the USA& Canada.

    For orders within New Zealand, please click here

    For orders within the USA & Canada, please click here